Tru Teamwear strives to operate in a manner that fosters positive relationships between us “the sellers” and our customers “the buyers”.
Minimum order quantities
All orders have a minimum order quantity of 10 garments (per style) unless otherwise agreed with Tru Teamwear.
Agreed design and colours
As part of the preparation of your order, Tru Teamwear will provide concepts of your design and final proof of your agreed design. By confirming your order (though payment) you are confirming that the style, design and colours provided to you are correct and fit for purpose.
While we strive to ensure your colours and design are true to your pre-production concepts, the nature of printing to a fabric garment, which is then used under multiple light sources (indoor, outdoor etc) means we cannot replicate colours to 100% accuracy. Tru Teamwear commits to providing the best possible representation of each buyer’s design.
All brochures, catalogues, kit builder files and other promotional materials are to be treated as illustrative only. Their contents form no part of any contract between us and you should not rely on them in entering into any contract with us.
Confirmation of order
Your order is not considered confirmed with us until the following tasks are completed:
Delivery of your order is generally 4-6 weeks (or 6-9 weeks for Jackets). This is from the day of your order below confirmed (as above). While we pride ourselves on the quick turnaround of our orders, there are situations where delays happen outside of our control. On any occasion where the delivery timeframe is extended, we will strive to inform you in advance and may offer to reimburse your shipping fee as a goodwill gesture.
Tru Teamwear will only accept returns of goods that are found to be defective on delivery. Buyers should communicate with us to arrange for inspection or return of these goods. Regrettably, we will not accept responsibility for incorrectly ordered sizes and can provide you with size charts prior to final ordering where required. Additionally, Tru Teamwear will not accept any liability for garments damaged through incorrect care.
We stand behind the quality of all our garments, and will actively look to rectify any issues relating to any defects or flaws in collaboration with our customers. While we design and manufacture items that we believe are fit for their purpose outlined, where the garment has been used for an activity that it has not been designed for, no warranty is offered.
We are not liable for any loss or damage arising from the use of any of our garments (even in situations where they are being used for their purpose).
If we are unable to perform our set obligations to you (or able to perform them only at unreasonable cost) because of circumstances beyond our control, we may cancel or suspend any of our obligations to you, without liability. Examples of these circumstances include an act of God, accident, explosion, war, terrorism, fire, flood, transport delays, strikes and other industrial disputes and difficulty in obtaining supplies.